Under general direction, plans, organizes, and participates in the most complex and difficultwork of professional transportation planners related to the development of transportationplans, studies, projects, and programs for the BJCTA and its member agencies; plans, develops,implements, and manages complex planning projects; directs the work of a major planningprogram; develops and completes technical assessments, written project analyses, andperforms highly complex technical writing and organization assignments, includingpresentations to the BJCTA board, committees, and outside parties; provides professionaladvice and assistance to the public on transportation planning projects, studies, and programs;completes applications for grants; provides highly complex professional assistance to theDirector of Planning, Executive Director, and the public in areas of expertise; performs relatedwork as required.
BJCTA is an equal employment opportunity employer. Human Resources manages the company’s culture, including recruitment of new hires, maintaining employee benefits and payroll, mediate conflict and engage in training and development.
Director of Human Resources
The Information Technology (IT) Specialist is responsible for maintaining computer information systems, modifying systems to improve production or workflow, or expanding systems to serve new purposes. Information management will relate to all aspects of BJCTA’s operations planning, monitoring, testing, accounting, forecasting, coordination, scheduling, and communication systems. Required to understand the capabilities of the organization’s equipment and software and may be asked to provide recommendations regarding selection of new equipment or software packages. Assists BJCTA in realizing the maximum benefit from its investment in equipment, personnel, and business processes.
Planner II /Scheduler is responsible for advancing the mission and goals of BJCTA by supporting thedevelopment of thoughtful and technically sound plans and projects. Scheduler/ Planner II will developschedules, including run cutting, in accordance with the service improvement plans and the labor unionagreement. This position will work in close conjunction with senior staff to assess routes, scheduleefficiencies, productivity, and make suggestions for future service needs.
The Building Custodian performs a variety of manual tasks in the care and cleaning of buildings. The Building Custodian will be responsible for work that involves specific and routine operations. The Building Custodian focuses on building upkeep and requires detail and diligence in custodial maintenance.
Paratransit Operator is responsible for providing safe, courteous, and on time transportation to the general public. Under close supervision, operates commercial public transit buses in the Birmingham Jefferson County service area. Must have a valid Alabama Commercial Driver’s License (CDL) Class A or B and with a passenger and airbrake endorsement. Must have new Alabama learner’s permit if have only taken the written CDL test.
Fixed Route Operator is responsible for providing safe, courteous, and on time transportation to the general public. Under close supervision, operates commercial public transit buses in the Birmingham Jefferson County service area. Must have a valid Alabama Commercial Driver’s License (CDL) Class A or B and with a passenger and airbrake endorsement. Must have new Alabama learner’s permit if have only taken the written CDL test.
The Customer Care Associate provides prompt and courteous customer service assistance through extensive personal contact with the public. Provides route and schedule information, answers inquiries and obtains information for general public, customers, visitors, and other interested parties. Receives complaints and recommendations via telephone, email, fax and in person. Takes calls and makes reservations for paratransit customers. Sells fare media and maintains accurate reconciliation records for all revenue instruments and cash receipts. Provides other materials and written information to customers. Performs various clerical and office tasks and related work as assigned. May have to work overtime, weekends, evenings, and/or holidays.
Under general supervision, checks levels and dispenses fuels, cleans and services buses. Works shifts include nights and/or weekends.
The Operations Supervisor (Fixed Route) oversees a team of fixed-route bus operators in the performance of their daily duties in order to maintain an efficient and reliable transit system. Monitors bus service and investigates and analyzes situations that impact or may impact bus service. Make independent operations decisions and communicates with radio dispatcher and/or management persons on more complex issues. Interacts with management, bus operators, other employees, passengers, and the public to coordinate problem resolution, provide information, carry out assignments and maintain high quality and timely transit service.
Maintain, repair and/or rebuild all gas, diesel, Electric, Compressed Natural Gas (CNG) vehicle owned and operated by BJCTA. Equipment ranges from light to heavy duty vehicle.
Supervises employees and performs administrative duties, solves problems, coordinates, and oversees job sites, and repairs and maintains property and equipment. This position also manages the preventive maintenance program and operations of transit-owned buildings, equipment, grounds, and other related duties.
The Procurement Analyst is to assist with all aspects of the procurement process including researching, developing, conducting, and administering procurements for materials, supplies, equipment and contractual services, including professional, technical, design, maintenance, vehicles and construction. In this capacity, the Procurement Analyst will also be responsible for ensuring compliance with federal, state, and local laws and regulations along with adhering to all policies and procedures of the company. This is a unique opportunity for a person with experience conducting procurements under Federal Transit Administration guidelines.
The Human Resources Generalist receives and greets visitors and provides administrative support functions to the Department. Performs a variety of Human Resources office duties to assist in the department’s operation. Provides excellent customer service to Department visitors, including employees and guests. Assists with daily routines of the Human Resources Department, including but not limited to records management, staffing, training, employee engagement, and compliance issues.
The Construction Project Manager is responsible for overseeing and coordinating all aspects of . mid to large-sized construction projects for the BJCTA through all phases. Creates project objectives, work scope, project execution and construction management plans and procedures. Oversees and coordinates planning, design, design phase estimating and monitoring construction by the architect/engineers. Develops and manages project budgets and schedules in conformance with available funds and work schedule. Oversees project team members, consultants and contractors allocated to project. Serves as an advisor and resource to project staff to resolve technical or operational problems for BJCTA, with direct accountability for project delive1y. The ideal candidate will have experience with ground up and renovation to historical buildings, maintenance facilities, administrative office buildings, warehouses, environmental remediation requirements, Bus Rapid Transit platforms and transit stations. The Project Manager will need to be onsite regularly in Birmingham, AL.
Performs data analysis for input to the Authority’s annual Capital budget development. Under supervision, plans, schedules, analyzes and prepares the annual and long-range impact to costs and budgets related to the Authority’s capital, planning or operating programs. Coordinates, develops and forecasts assigned sponsors’ annual budgets. Assists in the development of recommendations to approve, disapprove and/or modify the requests. Reviews, analyzes and recommends proposed staffing and/or organizational changes to ensure that the Authority is organized, structured and staffed to promote overall effectiveness, efficiency, and productivity. Communicates with the assigned sponsors and departments to ensure the quality and understanding of all approved or disapproved expense categories. Prepares periodic reports, forecasts, and recommendations to responsible departments and project sponsors. Works with employees throughout the Authority to resolve various issues and manages special projects.
The Information Technology (IT) Project Manager is responsible for managing and leading all aspects of multiple Software as a Service (SaaS) projects to ensure achievement of departmental objectives. Working closely with key Sponsors and internal departments to ensure successful implementation of software products and feature enhancements. The IT Project Manager will evaluate business processes, anticipate requirements, make recommendations for areas of improvement, coordinate and facilitate internal and external meetings, and align with scrum and agile methodologies.
The Contracts Coordinator maintains the contract administration system to ensure its third-party contractors comply with the terms, conditions, and specifications of their contracts or purchase orders and applicable Federal, State and local requirements new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Responsible for ensuring the organization follows FTA Circular 42201F – Third Party Contracting Regulations.
The Director of Contracts and Procurement performs highly responsible management, administrative and supervisory work supporting the purchasing operation of the Authority. Responsible for organizing, coordinating, and directing programs and activities of the purchasing function, including the supervision and staff development of professional and clerical support staff. Duties include the review and updating of the procurement system, developing departmental goals, policies, and procedures. Work requires a high degree of initiative and judgment and is performed under the general supervision of the Chief Administrative Officer.
The purpose of the Internal Auditor position is to monitor and access the operations and records of the Birmingham Jefferson County Transit Authority. Audits, characterized as performance, financial and compliance, or information systems are performed for the purposes of verifying compliance with FTA laws, regulations, and standards. The Internal Auditor functions as a member of the Grant Management/Internal Audit team.
The Customer Experience Specialist will be responsible for overseeing the complaints process, resolving customer issues via appropriate channels, and obtaining customer feedback. This position is responsible for performing tasks that ensure BJCTA complies with the Federal Transit Authority regulations for handling and managing complaints. Responsibilities include documenting, processing, and ensuring complaints are properly closed. This position is responsible for maintaining positive customer relationships with BJCTA’s internal and external partners. Additionally, the Customer Experience Analyst collaborates with crossfunctional teams to deliver and support end -to-end customer experience goals, quality assurance, programs, and practices across the organization.
Under general supervision responsible for managing marketing, advertising and promotional activities at a company or organization. Takes steps to measure, enhance, and enrich the position and image of a company through various goals and objectives. Performs various clerical and office tasks and related work as assigned.
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- 1 to 4 years of service – 80 vacation hours.
- 5 years – 120 vacation hours
- 10 years – 140 vacation hours
- New Years’ Day
- Thanksgiving Day
- Veterans’ Day
- Labor Day
- Employee’s Birthday
- Christmas Day
- Employee’s Seniority Date
- 4th of July
- Martin Luther King’s Birthday
- Memorial Day